Returns and Refund Policy

At evour.co.uk, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help. Below is our returns and refund policy outlining the steps for processing returns and receiving refunds.

1. Eligibility for Returns

  • Time Frame: You have 14 days from the date of delivery to initiate a return.
  • Condition: Items must be unused, in their original packaging, and in the same condition as received to be eligible for a return.

2. Return Process

  • Step 1: Request a Return: To start a return, contact us at sales@evourofficesupplies.co.uk with your order number and reason for the return. We will provide you with a return shipping label and instructions on how to send your package back.
  • Step 2: Package Your Item: Carefully package the item to avoid any damage during shipping.
  • Step 3: Send It Back: Ship the item back to us using the return label provided. We recommend using a trackable shipping service to ensure it reaches us safely.

3. Refunds

  • Inspection: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Processing Time: If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 5 to 7 business days.
  • Partial Refunds: In certain situations, only partial refunds are granted (if applicable), such as:
    • Items returned in a damaged condition or with missing parts.
    • Items returned outside the designated return window.

4. Exchanges

If you received a defective or damaged item, we will gladly exchange it for the same item. Please contact us at sales@evourofficesupplies.co.uk to arrange the exchange.

5. Return Shipping Costs

  • Defective or Incorrect Items: We will cover the cost of return shipping if the item is defective, damaged, or if you received the wrong item.
  • Customer-Initiated Returns: For returns due to reasons other than our error, the customer is responsible for return shipping costs. These costs will be deducted from your refund.

6. Contact Us

For any questions related to returns or exchanges, please feel free to reach out to our customer service team at sales@evourofficesupplies.co.uk or call us at 01924 928 116.

Thank you for shopping with evour.co.uk! We are committed to ensuring that you have a smooth and hassle-free experience with us.